FAQ

• How do I use Talk2Cheap.com?
• Are there any administration, subscription or other fees?
• How much does a call to COUNTRY X cost?
• Can I use Talk2Cheap.com from payphones?
• How are my calls billed?
• Can I ring from my mobile?
• Why did you change the access number for COUNTRY X?
• Can I use these access numbers outside Ireland?
• When do call charges take effect?
• Why do I have to press the hash (#) key?
• Talk2Cheap.com has overcharged me!
• How do I contact customer services?
• When I ring someone abroad will they be charged for the call as well?
• I received my telephone bill and I have been charged the full international rate for my call. Why is this?

Simply call the access number corresponding with the destination you wish to call, followed by the complete international number. That's all. For queries about the billing procedure please go to the "How are my calls billed" frequently asked question.
topHow do I sign up for your services?

To use Talk2Cheap.com you do not have to register. You just dial the access number that allows you to phone the international destination.

The price stated behind every Talk2Cheap.com access number is all-inclusive. . There are no further connection or subscription costs.

First, find out which access number you need to dial for your favourite country. Then look at the price stated behind that access number, this is the price per minute for your call and the costs for the international part of the call.

Calls are billed per second (esatbt, eircom and NTL charge per second, for other service providers please check with your service provider if they bill per second or per minute), which means a call for 10 minutes and 30 seconds to a 2c/min access number will be a total cost of 10.5 minutes x 2c = 21c.

Your service provider also usually charges a minimum charge or connection fee for each call; for example Eircom applies a 5p minimum charge. For other networks please contact your service provider.

Our access numbers are accessible from any Irish phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.

The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually Eircom, ESAT).

Please note that the onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not Talk2Cheap.com, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.

Yes, you can. However be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff plan you have. Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a penny extra of any surcharge.

We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers.

Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time our Telediscount buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further!
Once the negotiated special deal comes to an end we will also have to change the access number back to its original price.

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Unfortunately our access numbers will only work in Ireland. So if you live abroad or if you are on holiday outside Ireland you cannot make use of our services.

You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.

If you press the hash (#) key after the international number, you just speed up connection as the computer will know you have finished dialling. Do not worry if you forget to press the hash (#) key, a connection will still be established.

Talk2Cheap.com cannot overcharge you. The rates to our access numbers are set by Comreg, the Irish telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Comreg (please see section “can I ring from my mobile” for mobile users). However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge.

In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have can be emailed to us and we will get back to you as soon as possible.

Normally the person receiving a call will never be charged.
However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges.

If you have been billed at your normal landline provider’s rate for the international destination you called and not at the Talk2Cheap.com rate for this destination and the international number you called and not Talk2Cheap.com access number appeared on your bill, this unfortunately means that the Talk2Cheap.com access number was not dialed before the international call was made.

When you call a destination via Talk2Cheap.com from a landline, your landline provider does not know the international number you are calling via Talk2Cheap.com, your landline provider can only show you the Talk2Cheap.com access number you have called. As the international number has appeared on your landline providers bill, this suggests that the call was made via your normal landline provider and not via Talk2Cheap.com. So next time you make an international call, remember to dial the Talk2Cheap.com access number before you dial the international telephone number.